Dearest Dreamer,

Welcome to Dresselia, where we craft more than dresses—we create cherished memories. These Terms and Conditions outline the magical journey from browsing our collection to receiving your carefully packaged treasure. By accessing our website or making a purchase, you agree to these terms woven with care by our enchanted atelier.

1. Our Enchanted Collection

Dresselia offers handcrafted romanticwear including:

  • Bridal gowns and accessories
  • Bridesmaid and flower girl dresses
  • Evening and special occasion wear
  • Embellished and embroidered designs
  • Select children’s wear

Each garment is prepared with heirloom care in our Telluride atelier. Please note that bridal, bridesmaid, and flower girl dresses are custom creations and therefore final sale.

2. Your Account Responsibilities

To maintain our enchanted community:

  • Provide accurate account information
  • Keep login credentials secure
  • Notify us immediately of unauthorized use
  • Be at least 18 years old to make purchases

3. Ordering Your Fairytale

3.1 Order Process

Each order represents a sacred promise:

  1. Select your dream dress with careful attention to size charts
  2. Complete checkout with valid payment
  3. Receive order confirmation via email
  4. We prepare your package within 1-2 business days

3.2 Payment Terms

We accept:

  • Visa, MasterCard, JCB
  • PayPal

Payment is collected at time of order. Declined transactions will suspend order processing.

4. Worldwide Delivery

4.1 Shipping Options

Method Cost Delivery Time Carrier
Standard $12.95 10-15 days after dispatch DHL/FedEx
Free Shipping Orders over $50 15-25 days after dispatch EMS

4.2 Delivery Limitations

We currently cannot ship to:

  • Most Asian countries
  • Remote/restricted areas
  • PO boxes

5. Returns & Exchanges

Important: Bridal, bridesmaid, and flower girl dresses are final sale due to their custom nature.

5.1 Standard Return Policy

  • 15-day return window from delivery date
  • Items must be unworn with tags attached
  • Original packaging required
  • Customer pays return shipping
  • Refund issued within 3-5 business days of receipt

5.2 International Returns

Additional considerations:

  • Mark packages as “Returned Goods”
  • Customs fees may apply
  • Use trackable shipping methods

6. Protecting Our Magic

6.1 Intellectual Property

All Dresselia content including:

  • Designs
  • Photography
  • Branding
  • Website content

is protected under international copyright laws. Unauthorized use is strictly prohibited.

6.2 Product Representation

While we photograph each gown with care:

  • Colors may vary slightly due to screen settings
  • Embellishment placement may differ slightly
  • Refer to exact measurements rather than size labels

7. Our Shared Responsibilities

7.1 Customer Care

We pledge to:

  • Respond to inquiries within 12 hours
  • Handle your personal data with care
  • Resolve issues with fairness

7.2 Customer Responsibilities

You agree to:

  • Provide accurate shipping information
  • Inspect packages upon delivery
  • Contact us promptly with concerns
  • Understand customs regulations for your country

8. Liability Limitations

While we enchant every stitch with care, Dresselia shall not be liable for:

  • Delays beyond our control (customs, weather, etc.)
  • Incorrect care resulting in damage
  • Minor variations from product images
  • Consequential damages

9. Policy Updates

We may update these terms periodically. Continued use constitutes agreement to revisions. Major changes will be communicated via email.

10. Contact Our Celebration Concierge

For any questions about these terms:

Email: [email protected]
Postal: 35 Pilot Knob Lane, Telluride, US 81435

With gratitude for allowing us to be part of your special moments,

The Dresselia Team